About Ohana
Our mission is to give everyone the freedom to live where they want, when they want. For guests, Ohana provides the freedom to transition to the place they want to live; for hosts, the peace of mind that their rent is covered by a trusted subtenant.
Founded in 2023, we're backed by Neo, Wave Capital, Lightbank, and 75 & Sunny — including Zillow's co-founder & CEO and Airbnb's Head of Payments, Data Science, Engineering, and M&A.
About the role
We're looking for a part-time Social Media Moderator & Matchmaker based in South Africa to join our growing team.
This is a hybrid role split equally between social media community moderation (50%) and housing matchmaking (50%).
You'll help manage Ohana's growing network of social media communities while also working directly with guests to help them find and book housing.
On the community side, you'll moderate our Facebook groups and Instagram communities, review posts, respond to members, and help maintain a safe, welcoming environment for people searching for housing.
On the matchmaking side, you'll work one-on-one with guests looking for furnished housing in cities like New York, Boston, Washington DC, and London. You'll learn our available inventory, understand guests' preferences, and help connect them with the right housing options.
We're looking for someone who's organized, personable, comfortable speaking with customers, and excited to take ownership of both responsibilities.
About you
Great with people: You enjoy connecting with others and helping them solve problems.
Strong communicator: You're confident speaking and writing in English, particularly with US-based customers.
Organized and detail-oriented: You can balance moderation responsibilities with guest calls and follow-ups.
Social media savvy: You're familiar with Facebook groups, Instagram, and online community management.
Sales-minded: You enjoy understanding what people need and helping them make decisions.
Independent: You're comfortable managing your time and taking ownership of your work remotely.
Adaptable: You thrive in a fast-paced startup where priorities can change quickly.
Reliable: You're available to work the required US Eastern Time schedule, including Saturdays.
Bonus points if you:
Have experience in customer support, sales, hospitality, or property management.
Have moderated large Facebook groups or Instagram communities.
Have experience working with US-based companies or customers.
Are familiar with housing, rentals, or real estate.
Have experience using CRM systems or customer support tools.
Schedule & Compensation
Schedule
Wednesday: 7:00 AM – 5:00 PM ET
Friday: 7:00 AM – 5:00 PM ET
Saturday: 7:00 AM – 5:00 PM ET
30 hours per week, with approximately half of your working time dedicated to community moderation and half to matchmaking.
Compensation
$10 USD per hour
$100 USD per 10-hour shift
$300 USD per week
Approximately $1,300 USD per month, plus performance-based bonuses
Additional bonuses are available for successful matchmaking activities, including guest calls that lead to bookings, booking holds, and claimed listings.
This is a remote independent contractor position based in South Africa. Candidates must be comfortable working US Eastern Time hours, including the seasonal daylight saving time adjustment.
Performance bonus structure
Bonuses are based on the number of likes each Instagram carousel receives.
Example: https://www.instagram.com/p/DfewpbID483/?hl=en&img_index=1
San Francisco & Boston
200+ likes: $25 (approximately R420)
500+ likes: Additional $25 (approximately R420)
New York & London
1,000+ likes: $25 (approximately R420)
2,500+ likes: Additional $25 (approximately R420)
Every city
10,000+ likes: Additional $50 (approximately R835)
Bonuses are cumulative, meaning you can earn up to $100 (approximately R1,670) per carousel that reaches 10,000 likes.
Pages in other cities follow the San Francisco & Boston bonus thresholds.
These bonuses are paid on top of your regular compensation, with no limit on the number of qualifying posts. The more successful carousels you create, the more you can earn.
ZAR amounts are approximate and based on an exchange rate of $1 USD ≈ R16.68. Actual amounts may vary with exchange rates.
Application
We're looking for someone who can demonstrate strong communication skills, attention to detail, and a genuine interest in helping people.
In your application, please share any examples of exceptional performance, whether from previous jobs, university, sports, personal projects, or other experiences.
What you'll do
Social Media Moderation (50%)
Moderate Ohana's growing network of Facebook groups and Instagram communities.
Review and approve posts, ensuring they meet community guidelines.
Identify and remove spam, scams, and inappropriate content.
Respond to community questions, messages, and moderation requests.
Help members navigate our communities and find relevant housing resources.
Identify opportunities to grow engagement and improve the community experience.
Work with our social media team to maintain consistent moderation standards across communities.
Housing Matchmaking (50%)
Meet one-on-one with prospective guests through video and phone calls to understand their housing needs.
Recommend specific properties based on budget, location, dates, commute, and preferences.
Become familiar with the inventory offered by Ohana's professional housing partners.
Develop a strong understanding of the cities and neighborhoods we serve.
Help guests compare housing options and confidently make booking decisions.
Follow up with interested guests and help move them from their initial search through booking.
Work closely with our US team and housing partners to understand availability, pricing, and property details.
Provide a friendly, professional, and high-touch experience throughout the housing search.