Head of Operations — Remote

We're hiring a Head of Operations to make sure things get done across Ohana.

You'll oversee a remote team of 5–10 people responsible for the day-to-day operations of the business and work directly with the co-founders to identify issues, assign ownership, and see them through to resolution.

This role is ideal for someone who is extremely organized, detail-oriented, persistent, and comfortable managing lots of moving pieces. You should have prior experience in real estate, property management, rentals, or a related industry and understand the types of issues that come up between renters, property managers, partners, and internal teams.

This is a fully remote role with flexibility around where you work. We care most about responsiveness, ownership, judgment, and getting things done.

• Own operational issues from identification through resolution. When something goes wrong, make sure there is an owner, a next step, and ultimately a resolution.

• Manage and leverage a 5–10 person remote operations team, making sure work is assigned to the right people and completed on time.

• Follow up relentlessly with team members, customers, property managers, and partners when something is outstanding.

• Identify problems early and resolve them before they become bigger issues.

• Exercise good judgment around what the team can handle independently and what needs to be escalated to the founders.

• Oversee core operational systems including move-ins, customer support, payments, alerts, and other workflows that keep the marketplace running smoothly.

• Identify gaps and inefficiencies in existing processes and build better systems as the company scales.

• Create clear ownership and accountability across the team, with strong tracking and follow-through.

• Maintain dashboards and reporting that give the team and founders visibility into what needs attention.

• Support our partnerships team and help ensure we can successfully serve employer and real estate partners.

You're someone who gets satisfaction from closing loops.

You notice when something has been sitting unresolved for three days. You follow up when someone said they would handle something and didn't. You know when to jump in yourself, when to delegate, and when something is important enough to bring to the founders.

You're likely a strong fit if you:

• Have prior experience in real estate, property management, rentals, hospitality, or a similar operational environment.

• Are exceptionally detail-oriented and organized.

• Are persistent and comfortable chasing down answers until an issue is resolved.

• Have experience managing or coordinating a team.

• Have strong judgment and can prioritize what actually matters.

• Communicate clearly and calmly when dealing with customers, partners, and team members.

• Are comfortable working independently in a fully remote environment.

• Look for problems before they become emergencies rather than waiting for someone to tell you what to do.

• Take ownership of outcomes, not just tasks.